If you wish to return one or more items in your order, you can do so within 30 days of receiving the goods. You have two options:

1) Going to our official Dainese Store in London:

Visit DAINESE LONDON - 56 Commercial St - London E1 6LT and hand in the article(s) you wish to return at the checkout. You will be issued with a receipt for the return and a refund will be made through the payment method originally used for the order after a few days (within 14 days of handing in the return at most).

2) Sending the return to our official store DAINESE LONDON:

Send your return to the following address DAINESE LONDON - 56 Commercial St - London E1 6LT clearly adding your name (the same used in the original order) as well as your Order number in the package. Lack of this information will result in longer processing time for your Return.

We remind you that the product returned must respect our Terms&Conditions: unworn, unused and returned with its original packaging, if available.

Shipping costs to return the product are at customer’s expense. We kindly ask customers to email us the tracking number for the shipment, contacting our Consumer Care Team so that we can monitor the shipment.

Once product is received, the Return will be processed in our system within 14 business days.

No, exchanges are not available. If you need to exchange size/colour, you will have to return the item received and place a new order.

You must pay for all return shipping costs unless there is a special online promotion that includes free returns. Only in this case will TCX provide you with a label to affix to the package, which you can then use to return the package.

To return goods the Customer can choose either a carrier or the mail. We recommend you use a service offering tracking so that you can check your return has reached our warehouse. Dainese shall not be responsible for any damages to or theft/loss of the goods returned with uninsured shipments.

The item must be returned intact and carefully packaged in its original box, complete with every accessory.

Yes, you can do that. You can only return your online order to our Dainese London store (56 Commercial St - London E1 6LT).

No. We remind you that returns in store are possible ONLY in our official Dainese stores.

PLEASE NOTE: You can return your order only choosing from our Dainese stores list. Authorized dealers/retailers cannot register returns for orders placed on tcxboots.com.