Would you like to get in touch with us?
Select the reason for your request from the proposed ones and fill out the form.
This way we can forward your question to the most appropriate team and answer you faster.
Type of request
ORDERS
Any of the items that are available at the time of purchase.
For some items, not available at the time of purchase, it will be possible to select the Notify Me option. By entering your e-mail address, you will receive a notification as soon as the item will be available again.
Orders are processed from Monday to Friday within 3 working days from the payment reception.
Orders received over the weekend or on public holidays* will be processed the next working day.
(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 25th and 26th December)
Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.
Shipments leaving Italy for worldwide delivery will be sent via DHL or UPS.
When the order is dispatched, you will receive an e-mail confirming it is on the way. The courier's name and tracking number will be in the e-mail. The same information will be available on your ACCOUNT area or in the ORDERS & RETURNS area so that you can monitor the progress of your delivery at any time on the courier's site.
No, it's not possible to cancel or amend an order which has already been confirmed, since the processing of an order is automatic. It will be necessary to wait for the delivery of the goods and proceed with a return.
No. Tax Free only applies to products that are purchased in shops and carried directly by the purchaser.
METHODS OF PAYMENTS
You can pay for your order online at tcxboots.com in any of the ways suggested by the website, namely card (Visa, Mastercard, American Express) or Paypal.
No. Orders must be made on our website tcxboots.com.
SHIPPING
We ship to all countries that are listed in the destination menu at the bottom right-hand side of the screen.
We currently only ship online orders to the countries that are listed in the destination menu displayed at the top right-hand side of the screen. We suggest you to check whether the item/s you're looking for are available in a shop, looking for the nearest retailers/distributors by using our STORE LOCATOR.
Orders are processed from Monday to Friday within 3 working days from the payment reception. When your order will be dispatched, you will receive e-mail containing all the information on the shipment.
Orders received over the weekend or on public holidays* will be processed the next working day.
(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 25th and 26th December)
Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.
Orders may be shipped in more than one shipment.
The courier will deliver within three to five working days in Europe and within four to seven working days across the rest of the world, with the exception of particularly remote areas.
Delivery times may be affected by bad weather, strikes or other unexpected events that cannot be foreseen by Dainese.
Please note that:
- Items cannot be sent to post box addresses
- All deliveries must be signed for
No. Tax Free only applies to products that are purchased in shops and carried directly by the purchaser.
RETURNS
If you wish to return one or more items in your order, you can do so within 30 days of receiving the goods.
You have the options of:
1) going to an official Dainese store: Visit one of our stores (see list here) and hand in the article(s) you wish to return at the checkout. You will be issued with a receipt for the return and a refund will be made through the payment method originally used for the order after a few days (within 14 days of handing in the return at most).
2) requesting the return through the following online procedure:
- If you have registered on the Website, access the Orders section of your ACCOUNT, and follow the instructions;
- If you have not registered on the Website, access the ORDERS & RETURNS section using your email and order number. Follow the instructions.
Once the online return request procedure is over, you will receive a confirmation e-mail with all the details of your return.
No, exchanges are not available. If you need to exchange size/colour, you will have to return the item received and place a new order.
1. Pack the product carefully, if possible using the same box you received it in. The goods must be returned intact, complete with all accessories and original tags (otherwise, we might reject the return or only issue a partial refund). For more information, see our T&C.
2. Print and paste on the package the DHL return label that you downloaded when you requested the return or that you can find in the return confirmation email.
3. Search for your nearest DHL Service Point at the following link: link:
- Select your country and enter the ZIP code
- Click the first icon “Send a shipment”
- Select the first option “I have shipping with DHL label”
- Click “Search” to find the nearest DHL Service Point
4. Bring the package to be returned to your chosen DHL Service Point.
The package will be shipped to our central warehouse in Italy. Delivery times may vary depending on the original location.
As soon as we receive the product, our warehouse will record the return in our systems. We will send you an email confirming that your return has been successful and you will receive a refund within 14 days. The refund will be made through the same payment method you originally used for the order.
You will be contacted by our Consumer Care Team if further information is required.
