Live Chat
If you need information and advice about our products, we are also available via chat, from Tuesday to Thursday, 9-12 AM (PST)
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Select the reason for your request from the proposed ones and fill out the form.
This way we can forward your question to the most appropriate team and answer you faster.
Type of request
ORDERS
Any of the items that are available at the time of purchase.
For some items, not available at the time of purchase, it will be possible to select the Notify Me option. By entering your e-mail address, you will receive a notification as soon as the item will be available again.
Orders are processed from Monday to Friday within 3 working days from the payment reception.
Orders received over the weekend or on public holidays* will be processed the next working day.
(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 25th and 26th December)
Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.
Shipments leaving Italy for worldwide delivery will be sent via DHL or UPS.
When the order is dispatched, you will receive an e-mail confirming it is on the way. The courier's name and tracking number will be in the e-mail. The same information will be available on your ACCOUNT area or in the ORDERS & RETURNS area so that you can monitor the progress of your delivery at any time on the courier's site.
No, it's not possible to cancel or amend an order which has already been confirmed, since the processing of an order is automatic. It will be necessary to wait for the delivery of the goods and proceed with a return.
No. Tax Free only applies to products that are purchased in shops and carried directly by the purchaser.
Simply enter the discount code in the box at the bottom left of the order summary on the shopping cart page. Once you have entered the code, click on SUBMIT button and the cart will be automatically updated with the discounted price.
The site is updated every day and shows the availability of the products available at tcxboots.com. If an item is available it can be purchased immediately once it has been added to your shopping cart.
You can sign up for the "Notify Me When Available" by entering your email address on the product detail page. You will get first priority and an email notification to purchase as soon as it is available and in stock.
Orders are processed from Monday to Thursday from 8.00AM to 5:00PM (PST) and on Fridays from 8.00AM to 1:00PM (PST). During these times, TCX will process orders within 2-4 business working days from the payment reception.
Orders received over the weekend or on public holidays* will be processed the next working day.
(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 24th, 25th and 26th December)
(*US public holidays are the New Yeart's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas)
Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.
No, unfortunately we cannot adjust orders for any special promotions or sales. For the most up to date news, exlcusive offers and promotions sign up to our email newsletter list.
No. We immediately start to process your order as soon as it’s placed. There isn’t a delay that allows us time to cancel or change orders once they’re submitted. Please note you can return your order within the 30 day delay mentioned in our return policy. We apologize for any inconvenience.
No, unfortunately we cannot make any changes to an order once placed online. Once an order is placed, it is processed the same day to ensure the fastest delivery. We immediately start to process your order as soon as it’s placed. There isn’t a delay that allows us time to cancel or change orders once they’re submitted. Please note you can return your order within the 30 day window mentioned in our return policy. We apologize for any inconvenienceIf you wish to return, reach out to the Consumer Care Team here.
No, unfortunately we cannot cancel to an order once placed online. Once an order is placed, it is processed the same day to ensure the fastest delivery. We immediately start to process your order as soon as it is placed. There isn't a delay that allows us time to cancel or change orders once they are placed. If you wish to return, reach out to the Consumer Care Team here
Dainese uses courier company DHL all over the world. For USA TCX ships orders from mutiple warehouses, US warehouse ships via UPS and Italy warehouses ship via DHL Express. Please note that you may receive your order in multiple shipments depending on what warehouse your items are available at.
We will email you as items in your order ship, or if there are updates on the status of your order.
If you have a tcxboots.com account, sign in to your account. You'll see which purchases are on the way and get to the shipment tracking updates.
If you don't have an account, find your order number & email address used to make the purchase then go to order information and enter it. CLICK HERE FOR ORDER STATUS
If you have a tcxboots.com account, sign in to your account. You'll see which purchases are on the way and get to the shipment tracking updates. If you don't have an account, find your order number and email address used to complete your order and CLICK HERE FOR ORDER STATUS
Please sign up and subscribe to our email list for the most up to date and exclusive access to all promotions.
Please sign up and subscribe to our email list for the most up to date and exclusive access to all promotions.
Promotions cannot be combined with any other offer or promo code. All promotions and codes exclude ALL sale and marked down products. Codes valid on full price merchandise only.
We do not offer TCX coupons for sales or discounts. However we do offer promotions on selected items. Visit Promotions Here .
METHODS OF PAYMENTS
You can pay for orders using the methods shown on the website. We accept credit cards, PayPal and Affirm Financing.
No. Orders must be made on our website tcxboots.com.
No, payment must be a US Bank or Card Issuer.
It depends where your order is being shipped. For specifics, see more info about sales tax. Visit sales tax info here.
The taxes charged to your credit card will reflect the applicable state and local sales taxes, as required by law regulations.
No - Tax Free only applies to products that are purchased in shops and carried directly by the purchaser.
SHIPPING
We ship to all countries that are listed in the destination menu at the top right-hand side of the screen.
NORTHERN IRELAND CUSTOMERS ONLY: Please note that due to some changes caused by Brexit, we regret to inform you that at the moment it is not possible for us to process orders with Northern Ireland as a destination. We kindly ask you to contact our Consumer Care Team in case you need further information.
Please note that for the rest of the UK, we are currently shipping orders and we do offer returns up to 30 days.
We currently only ship online orders to the countries that are listed in the destination menu displayed at the top right-hand side of the screen. We suggest you to check whether the item/s you're looking for are available in a shop, looking for the nearest retailers/distributors by using our STORE LOCATOR.
Shipping costs vary with the destination of the items bought and can be free due to the promotions shown on the website at different periods of the year.
Orders are processed from Monday to Friday within 3 working days from the payment reception. When your order is ready to be shipped out, you will receive e-mail containing all the information on the shipment as well as tracking information.
Orders received over the weekend or on public holidays* will be processed the next working day.
(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 25th and 26th December) USA public holidays: New Year's Eve, New Year's Day, President's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Eve & Christmas Day.
Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.
Orders may be shipped in more than one shipment.
The shipping courier will deliver within 5-7 business days, with the exception of particularly remote areas.
Delivery times may be affected by bad weather, strikes or other unexpected events that cannot be foreseen by Dainese.
Please note that:
- Items cannot be sent to PO post box addresses
- All deliveries have signature required must be signed for. If this is waived, TCX is NOT liable for lost or stolen packages.
-Items cannot be sent to APO/Military Base Addresses
All deliveries leave from our distribution center in both Italy or California. Orders could be shipped in multiple packages if shipping from different warehouses depending on availabilty. Please note packages could arrive separately in multiple shipments.
Orders are processed from Monday to Thursday from 8am to 5pm and on Friday from 8am to 12noon (PST). On such days, TCX will process orders within 2 working days from the payment reception. Orders received over the weekend or on public holidays* will be processed the next working day.
*Italian & USA public holidays are on:
1-6 January
Easter and Easter Monday
25 April
1 May Memorial Day
2 June 4 July (Fourth of July)
15 August Labor Day
1 November Thanksgiving Day
8 December
24-25-26 December
Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.
Log in to your TCX account Here for the most up to date order status and tracking number provided on either UPS or DHL. You can also contact TCX Customer Care by filling out the Contact Us Form
Dainese USA only offers shipping within the United States and its territories. If you are located outside of the United States, please click here to find your local TCX destination
No, TCX does not offer shipping to PO Boxes.
No, TCX does not offer shipping to APO or Military Boxes.
Our products ship from multiple warehouses by either DHL or UPS. We ship products from our Italian warehouses via DHL Express , your tracking number will be the Waybill Number. We also ship from our US warehouse via UPS, your tracking number will start with 1Z.
Please contact TCX Customer Care by filling out the Contact Us Form
Yes, as long as the billing information matches your form of payment then orders can be delivered to alternative addresses. Please note that orders cannot be shipped internationally or to PO Boxes.
Orders process promptly within 2-4 days and generally take 5 - 7 business days for delivery. Delays can occur during holiday and promotional periods.
No, Expedited shipping options are not available at this time.
All deliveries leave from our distribution center in Italy or from our warehouse in California.
Orders are processed from Monday to Thursday from 8am to 5pm (PST) and on Friday from 8am to 1pm (PST). On such days, TCX will process orders within 2-4 working days from the payment reception.
The courier delivers within 5-7 working days except for particularly remote locations.
Delivery times can be affected by bad weather, strikes or other unforeseen events which TCX cannot predict.
Please note that:
Items cannot be sent to PO post box or APO addresses
All deliveries must be signed for, signature is required to protect against theft and fraud.
Dainese uses DHL for shipments from Italy and UPS for shipments from California.
All orders over $99 qualify for free shipping. Orders below the $99 threshold will have a $20 flat shipping charge. We do offer exclusive Free Shipping promotions throughout the year, so make sure you are subscribed to the Dainese email newsletter.
RETURNS
If you wish to return one or more items in your order, you can do so within 30 days of order date.
- If you have registered on the Website, access the Orders section of your ACCOUNT, and follow the instructions;
- If you have not registered on the Website, access the ORDERS & RETURNS section using your e-mail and order number. Follow the istructions.
Once the online return request procedure is over, you will receive a confirmation e-mail with all the details of your return.
No, exchanges are not available. If you need to exchange size/colour, you will have to return the item received and place a new order.
We offer Free Shipping labels for returns purchased directly only online from 30 days of order date.
Our warehouse team performs daily QA in order to process the returned items as soon as we receive them and a return file shall be opened.
A refund shall be issued within 14 days from receipt of the return and refunded back to the original form of payment.
We kindly ask you to include all details of the return inside the package (Customer name/order number) to make it easier for us to process the returned item.
Dainese performs a thorough check on all its products, however if you receive a faulty item, do not hesitate to contact us using our Contact Form.
