SHIPPING
We ship to all countries that are listed in the destination menu at the top right-hand side of the screen.
NORTHERN IRELAND CUSTOMERS ONLY: Please note that due to some changes caused by Brexit, we regret to inform you that at the moment it is not possible for us to process orders with Northern Ireland as a destination. We kindly ask you to contact our Consumer Care Team in case you need further information.
Please note that for the rest of the UK, we are currently shipping orders and we do offer returns up to 30 days.
We currently only ship online orders to the countries that are listed in the destination menu displayed at the top right-hand side of the screen. We suggest you to check whether the item/s you're looking for are available in a shop, looking for the nearest retailers/distributors by using our STORE LOCATOR.
Shipping costs vary with the destination of the items bought and can be free due to the promotions shown on the website at different periods of the year.
Orders are processed from Monday to Friday within 3 working days from the payment reception. When your order is ready to be shipped out, you will receive e-mail containing all the information on the shipment as well as tracking information.
Orders received over the weekend or on public holidays* will be processed the next working day.
(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 25th and 26th December) USA public holidays: New Year's Eve, New Year's Day, President's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Eve & Christmas Day.
Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.
Orders may be shipped in more than one shipment.
The shipping courier will deliver within 5-7 business days, with the exception of particularly remote areas.
Delivery times may be affected by bad weather, strikes or other unexpected events that cannot be foreseen by Dainese.
Please note that:
- Items cannot be sent to PO post box addresses
- All deliveries have signature required must be signed for. If this is waived, TCX is NOT liable for lost or stolen packages.
-Items cannot be sent to APO/Military Base Addresses
All deliveries leave from our distribution center in both Italy or California. Orders could be shipped in multiple packages if shipping from different warehouses depending on availabilty. Please note packages could arrive separately in multiple shipments.
Orders are processed from Monday to Thursday from 8am to 5pm and on Friday from 8am to 12noon (PST). On such days, TCX will process orders within 2 working days from the payment reception. Orders received over the weekend or on public holidays* will be processed the next working day.
*Italian & USA public holidays are on:
1-6 January
Easter and Easter Monday
25 April
1 May Memorial Day
2 June 4 July (Fourth of July)
15 August Labor Day
1 November Thanksgiving Day
8 December
24-25-26 December
Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.
Log in to your TCX account Here for the most up to date order status and tracking number provided on either UPS or DHL. You can also contact TCX Customer Care by filling out the Contact Us Form
Dainese USA only offers shipping within the United States and its territories. If you are located outside of the United States, please click here to find your local TCX destination
No, TCX does not offer shipping to PO Boxes.
No, TCX does not offer shipping to APO or Military Boxes.
Our products ship from multiple warehouses by either DHL or UPS. We ship products from our Italian warehouses via DHL Express , your tracking number will be the Waybill Number. We also ship from our US warehouse via UPS, your tracking number will start with 1Z.
Please contact TCX Customer Care by filling out the Contact Us Form
Yes, as long as the billing information matches your form of payment then orders can be delivered to alternative addresses. Please note that orders cannot be shipped internationally or to PO Boxes.
Orders process promptly within 2-4 days and generally take 5 - 7 business days for delivery. Delays can occur during holiday and promotional periods.
No, Expedited shipping options are not available at this time.
All deliveries leave from our distribution center in Italy or from our warehouse in California.
Orders are processed from Monday to Thursday from 8am to 5pm (PST) and on Friday from 8am to 1pm (PST). On such days, TCX will process orders within 2-4 working days from the payment reception.
The courier delivers within 5-7 working days except for particularly remote locations.
Delivery times can be affected by bad weather, strikes or other unforeseen events which TCX cannot predict.
Please note that:
Items cannot be sent to PO post box or APO addresses
All deliveries must be signed for, signature is required to protect against theft and fraud.
Dainese uses DHL for shipments from Italy and UPS for shipments from California.
All orders over $99 qualify for free shipping. Orders below the $99 threshold will have a $20 flat shipping charge. We do offer exclusive Free Shipping promotions throughout the year, so make sure you are subscribed to the Dainese email newsletter.
